EQ-TD-11
Desktop Touch Token Dispenser
- 10.1" to 15.6" screen options
- Android or Windows based
- Up to 65,536 units, one control
Industry
Telecom solutions
Route every walk-in — new connections, bill payments, device support — to the right counter, and promote devices and plans while customers wait.
The challenge
What telecom organisations face
Telecom stores and customer service centres serve very different visits side by side: quick bill payments, new connections that need document checks, and device support that can take much longer. One shared line mixes them all, so short visits wait behind long ones and staff cannot see demand building up.
Our approach
How Smart Matrix helps
EaZy-Q® issues service-specific tokens from self-service kiosks, WhatsApp or the mobile app, and routes each one to the counters that handle it, with priority calling and transfers between services. Counter and main displays call tokens clearly, EaZy-View® screens carry device and plan promotions, and live dashboards show waiting times by service so managers can move staff before queues build.
Outcomes
What you can expect
Short visits no longer wait behind long ones
Tokens by kiosk, WhatsApp or mobile app
Device and plan promotions on queue displays
Waiting time and staff performance by service and store
Recommended solutions
Solutions for telecom
EaZy-Q
Queue Management Systems
Wired and wireless, IP-based queuing with self-service kiosks, smart calling and real-time dashboards — cloud enabled.
EaZy-Q
WhatsApp Queuing
Customers scan a QR code and join the queue in WhatsApp — no app download, live token updates.
EaZy-Q
Virtual Queuing & Appointments
Remote tokens, mobile app and online booking so customers wait wherever they like.
EaZy-Q
Customer Feedback Systems
Fully customisable surveys on kiosks and tablets with live dashboards and instant alerts.
EaZy-View
Digital Signage
Centralised indoor and outdoor signage — video walls, LED, kiosks — managed from one web portal.
All brands
Reports & Predictive Analytics
50+ built-in reports and Predictive AI forecasts of customer footfall, staffing needs and service demand.
Recommended products
All products Popular products in this sector
EQ-LK-25
Token Dispenser Kiosk
- 13.3" LED touch display
- Up to 500+ services (advance mode)
- 37–80 mm thermal token printing
EQ-LD-15
IPS Counter Display
- 15" IPS display, 16:9 or 4:3
- Android standard / Linux optional
- Promotions & live dashboard modes
EQ-BD-12A
Multimedia Player
- Octa-core, 2 GB RAM, 32–128 GB
- Ultra HD 4K output
- Main display or signage player
Other industries
Banking & Finance
Shorter branch waits, smarter staffing and real-time service insight.
Healthcare
Calmer patient flow, clear wayfinding and on-time appointments.
Government
One token across multiple departments for complex service journeys.
Retail
Accurate shelf prices, in-aisle promotions and self-service help.
Free consultation
Improve the telecom customer experience
Tell us about your branches, visitors and goals. A Smart Matrix specialist will recommend the right mix of hardware and software — and arrange a live demo.