EQ-LK-26
Floor-Standing Token Dispenser
- 21.5" IPS commercial-grade touch
- Up to 4,000+ menu options
- AC 110–240 V
Industry
Government solutions
One token across multiple departments for passport, licensing, customs and ministry service centres.
The challenge
What government organisations face
Government service centres handle large crowds and multi-step journeys. When visitors need several services, taking a separate token for each department creates confusion and repeated waiting.
Our approach
How Smart Matrix helps
EaZy-Q® uses a built-in multi-channel flow algorithm so a single token intelligently and seamlessly moves through multiple departments. Self-service kiosks remove the pressure of reception-managed token distribution and make large crowds easy to manage.
Outcomes
What you can expect
One token for multi-department journeys
Less pressure on reception staff
Orderly handling of very large crowds
Centralised reporting across service centres
Recommended solutions
Solutions for government
EaZy-Q
Queue Management Systems
Wired and wireless, IP-based queuing with self-service kiosks, smart calling and real-time dashboards — cloud enabled.
EaZy-Q
WhatsApp Queuing
Customers scan a QR code and join the queue in WhatsApp — no app download, live token updates.
EaZy-Q
Virtual Queuing & Appointments
Remote tokens, mobile app and online booking so customers wait wherever they like.
EaZy-Q
Customer Feedback Systems
Fully customisable surveys on kiosks and tablets with live dashboards and instant alerts.
EaZy-View
Digital Signage
Centralised indoor and outdoor signage — video walls, LED, kiosks — managed from one web portal.
EaZy-View
Information Kiosks
Indoor and outdoor self-service kiosks with fully customisable body, screen size and branding.
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EQ-LK-07
Kiosk Token Dispenser
- 15.6" to 24" LED screen options
- Intel i3 standard, i5/i7 optional
- Up to 4K+ service options
EQ-CD-6T
Hardware Calling Device
- Wi-Fi built-in, Ethernet optional
- 19–21 programmable keys
- Up to 4,096 devices over VPN
Other industries
Banking & Finance
Shorter branch waits, smarter staffing and real-time service insight.
Healthcare
Calmer patient flow, clear wayfinding and on-time appointments.
Retail
Accurate shelf prices, in-aisle promotions and self-service help.
Telecom
Service-based queuing and promotions for telecom stores and service centres.
Free consultation
Improve the government customer experience
Tell us about your branches, visitors and goals. A Smart Matrix specialist will recommend the right mix of hardware and software — and arrange a live demo.