EaZy-Q® · Solution

Virtual Queuing & Appointments

Let customers take a token remotely, book a visit online and track their place in the queue from anywhere.

Virtual Queuing & Appointments
Overview

Why choose EaZy-Q Virtual Queuing & Appointment

EaZy-Q® Virtual Queuing lets customers take tokens from their own devices without touching shared surfaces or queuing at reception. They check in remotely and monitor progress from home, the car or wherever they are.

The EaZy-Q® mobile app and a fully customisable online booking portal work alongside self-service kiosks and reception desks — three ways into the same intelligent queue.

Features & benefits

  • Contactless tokens with QR code / barcode integration
  • Real-time notifications via website, WhatsApp, SMS or mobile app
  • Broadcast branch timings, occupancy and pre-approval requirements
  • Integration with the Customer Feedback System
  • Live monitoring with graphical dashboard and reports
  • Built on EaZy-Q's queue management platform

Reports & Predictive Analytics
50+ built-in reports and Predictive AI forecasts of customer footfall, staffing needs and service demand.

Mobile app

  • Online booking and retrieval by reference number
  • Real-time location finder with navigation
  • Branch status — customers waiting and estimated waiting time
  • Built-in satisfaction survey
  • Paperless tokens and serving-time notifications
  • Promotional messages with image and text

Online booking portal

  • 100% customisable booking page linked from your website
  • Name, mobile, email, required service, date and time
  • Dates and times generated from your operating hours
  • Stored on EaZy-Q cloud or your own hosting
  • Real-time integration with your existing system
Products

Hardware for virtual queuing & appointments

All products
FAQ

Frequently asked questions

Is the mobile app available on iOS and Android?

The EaZy-Q mobile app is distributed through the App Store and Google Play.

Where is booking data stored?

On an EaZy-Q cloud server or on public hosting provided by the client, depending on your requirements.

Free consultation

Planning virtual queuing & appointments?

Tell us about your branches, visitors and goals. A Smart Matrix specialist will recommend the right mix of hardware and software — and arrange a live demo.

+971 4 251 6295 info@smartmatrixuae.com Monday – Saturday, 08:30 – 18:00 · Support available 24/7

Request a consultation

We reply within one business day.