EQ-LK-25
Token Dispenser Kiosk
- 13.3" LED touch display
- Up to 500+ services (advance mode)
- 37–80 mm thermal token printing
Industry
Healthcare solutions
Calmer patient flow, clear wayfinding and on-time appointments across hospitals, medical centres and clinics.
The challenge
What healthcare organisations face
Hospitals and clinics manage registration, consultation, pharmacy and lab queues at once, often for anxious patients in unfamiliar buildings. Confusing routes and crowded waiting areas add stress and cause missed or late appointments.
Our approach
How Smart Matrix helps
EaZy-Q® multi-channel patient flow moves each patient through registration, consultation and pharmacy with a single token, with auto and manual transfers between rooms. EaZy-View® wayfinding kiosks guide patients to the right department, and feedback devices capture satisfaction after each visit.
Outcomes
What you can expect
Reduced patient anxiety with calm, clear navigation
Patients arrive at the right department on time
Health professionals stay focused on care, not directions
Live dashboards for waiting time by doctor and service
Recommended solutions
Solutions for healthcare
EaZy-Q
Queue Management Systems
Wired and wireless, IP-based queuing with self-service kiosks, smart calling and real-time dashboards — cloud enabled.
EaZy-View
Wayfinding Solutions
Interactive maps with turn-by-turn directions, multilingual search and accessibility-aware routing.
EaZy-Q
Virtual Queuing & Appointments
Remote tokens, mobile app and online booking so customers wait wherever they like.
EaZy-Q
Customer Feedback Systems
Fully customisable surveys on kiosks and tablets with live dashboards and instant alerts.
EaZy-View
Information Kiosks
Indoor and outdoor self-service kiosks with fully customisable body, screen size and branding.
EaZy-View
Digital Signage
Centralised indoor and outdoor signage — video walls, LED, kiosks — managed from one web portal.
Recommended products
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EQ-LD-15
IPS Counter Display
- 15" IPS display, 16:9 or 4:3
- Android standard / Linux optional
- Promotions & live dashboard modes
EQ-WEBCD
Web-Based Calling Device
- Browser-based, OS independent
- 22–30 programmable functions
- LAN, WAN, VPN or internet
EQ-BD-12A
Multimedia Player
- Octa-core, 2 GB RAM, 32–128 GB
- Ultra HD 4K output
- Main display or signage player
Other industries
Banking & Finance
Shorter branch waits, smarter staffing and real-time service insight.
Government
One token across multiple departments for complex service journeys.
Retail
Accurate shelf prices, in-aisle promotions and self-service help.
Telecom
Service-based queuing and promotions for telecom stores and service centres.
Free consultation
Improve the healthcare customer experience
Tell us about your branches, visitors and goals. A Smart Matrix specialist will recommend the right mix of hardware and software — and arrange a live demo.