EQ-LK-26
Floor-Standing Token Dispenser
- 21.5" IPS commercial-grade touch
- Up to 4,000+ menu options
- AC 110–240 V
Industry
Banking & Finance solutions
Reimagine the branch experience with shorter waits, smarter staffing and real-time service insight.
The challenge
What banking & finance organisations face
Bank branches balance walk-ins, appointments and complex transactions with limited counter staff. Long, unpredictable waits frustrate customers and make it hard for managers to staff the right counters at the right time.
Our approach
How Smart Matrix helps
EaZy-Q® gives banks a better way to engage customers before and during a branch visit. Virtual queuing reduces the number of people waiting in the branch, while real-time analytical and graphical reports, live dashboards and alerts give every level of management the insight to raise staff productivity.
Outcomes
What you can expect
Hassle-free visits and less time waiting at the branch
Higher staff productivity with virtual queue management
Real-time reports and dashboards for every management level
Promotions on main displays and tokens while customers wait
Recommended solutions
Solutions for banking & finance
EaZy-Q
Queue Management Systems
Wired and wireless, IP-based queuing with self-service kiosks, smart calling and real-time dashboards — cloud enabled.
EaZy-Q
Virtual Queuing & Appointments
Remote tokens, mobile app and online booking so customers wait wherever they like.
EaZy-Q
WhatsApp Queuing
Customers scan a QR code and join the queue in WhatsApp — no app download, live token updates.
EaZy-Q
Customer Feedback Systems
Fully customisable surveys on kiosks and tablets with live dashboards and instant alerts.
EaZy-View
Digital Signage
Centralised indoor and outdoor signage — video walls, LED, kiosks — managed from one web portal.
EaZy-Q
Meeting Room Displays
Door displays that sync with Exchange, Office 365 and Google to end double bookings.
Recommended products
All products Popular products in this sector
EQ-TD-11
Desktop Touch Token Dispenser
- 10.1" to 15.6" screen options
- Android or Windows based
- Up to 65,536 units, one control
EQ-LD-15
IPS Counter Display
- 15" IPS display, 16:9 or 4:3
- Android standard / Linux optional
- Promotions & live dashboard modes
EQ-CD-6T
Hardware Calling Device
- Wi-Fi built-in, Ethernet optional
- 19–21 programmable keys
- Up to 4,096 devices over VPN
Other industries
Healthcare
Calmer patient flow, clear wayfinding and on-time appointments.
Government
One token across multiple departments for complex service journeys.
Retail
Accurate shelf prices, in-aisle promotions and self-service help.
Telecom
Service-based queuing and promotions for telecom stores and service centres.
Free consultation
Improve the banking & finance customer experience
Tell us about your branches, visitors and goals. A Smart Matrix specialist will recommend the right mix of hardware and software — and arrange a live demo.