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EaZy-Q® · Solution

Queue Management Systems

EaZy-Q® is a fully IP-based electronic queue system — wired, wireless or both — that scales from a single branch to a nationwide network.

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Queue Management Systems
Overview

Why choose EaZy-Q Queue Management System

EaZy-Q® gives every visitor a clear, fair path to service. Customers take a token from a self-service kiosk, at reception, or remotely through online booking, the mobile app or WhatsApp. Staff call and transfer tokens from hardware or web calling devices, while main and counter displays keep everyone informed.

Because the system is completely IP based, devices can be relocated quickly and cost-effectively. Real-time analytical reports, live dashboards, alerts and notifications help managers improve staff efficiency and customer satisfaction.

Features & benefits

  • Wired & wireless technology with mix-and-match capability
  • Multilingual — English, Arabic, French, German, Tagalog and more
  • Intelligent controls for timings and load-sharing
  • Attendant log-in / log-out with efficiency control
  • Multi-channel customer and patient flow (auto & manual transfer)
  • Advanced calling controls — priority call, save next, auto-recall
  • Floor-mount, wall-mount and desktop token dispensers
  • Video, picture and text promotions on main displays
  • Third-party advertising on displays and tokens for extra revenue
  • SMS notifications to customers and managers, daily reporting
  • Customised multilingual token designs with text and graphics
  • Auto-stop — token issue stops per service at a set time
  • Analytical and graphical on-demand reporting

Reports & Predictive Analytics
50+ built-in reports and Predictive AI forecasts of customer footfall, staffing needs and service demand.

How it works

4 simple steps

  1. 01

    Take a token

    Self-service kiosk, reception desk, mobile app, online booking or WhatsApp.

  2. 02

    Wait informed

    Main and counter displays show the token being served, plus promotions.

  3. 03

    Get called

    Staff call, recall or transfer tokens from calling devices.

  4. 04

    Measure & improve

    Live dashboards and reports track waiting time and staff efficiency.

Products

Hardware for queue management systems

All products
Gallery

Screens & software

EaZy-Q live dashboard showing tokens waiting and service levels
EaZy-Q live dashboard showing tokens waiting and service levels
EaZy-Q branch dashboard with waiting gauges and token flow chart
EaZy-Q branch dashboard with waiting gauges and token flow chart
Sample EaZy-Q printed token in English
Sample EaZy-Q printed token in English
Sample EaZy-Q token in German with QR code
Sample EaZy-Q token in German with QR code
Attendant activity summary report
Attendant activity summary report
Average waiting time report
Average waiting time report
Industries

Industry applications

Banking & Finance

Shorter branch waits, smarter staffing and real-time service insight.

Healthcare

Calmer patient flow, clear wayfinding and on-time appointments.

Government

One token across multiple departments for complex service journeys.

Education

Orderly admissions, registration and fee-payment peaks.

FAQ

Frequently asked questions

Can EaZy-Q run without an internet connection?

Yes. EaZy-Q can run on a local network (LAN), a private WAN or VPN, or in the cloud — whichever suits your infrastructure.

Can customers join the queue before arriving?

Yes. Online booking, the EaZy-Q mobile app and WhatsApp queuing let customers take a token remotely and monitor their place in the queue.

Which languages are supported?

Interfaces and tokens support English, Arabic, French, German, Tagalog, Chinese, Spanish and more.

Can the system integrate with our existing software?

Yes. EaZy-Q is built on open technologies and can integrate with third-party applications such as HIS and CRM systems, and with relational databases.

Related

Related solutions

EaZy-Q

WhatsApp Queuing

Customers scan a QR code and join the queue in WhatsApp — no app download, live token updates.

EaZy-Q

Virtual Queuing & Appointments

Remote tokens, mobile app and online booking so customers wait wherever they like.

EaZy-Q

Outdoor Queue Management

Manage vehicle and customer flow in pickup areas, parking lots and delivery bays.

Free consultation

Planning queue management systems?

Tell us about your branches, visitors and goals. A Smart Matrix specialist will recommend the right mix of hardware and software — and arrange a live demo.

+971 4 251 6295 info@smartmatrixuae.com Monday – Saturday, 08:30 – 18:00 · Support available 24/7

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