EQ-LK-26
Floor-Standing Token Dispenser
- 21.5" IPS commercial-grade touch
- Up to 4,000+ menu options
- AC 110–240 V
Industry
Customer Service Centres solutions
Walk-ins and appointments in one queue, multi-step journeys on a single token and every counter measured.
The challenge
What customer service centres organisations face
Customer service centres — utilities, typing and business-service centres, municipal and licensing offices — combine walk-ins with booked appointments and journeys that pass through several counters. Without a system, customers repeat the queue at each step and managers cannot see where time is lost.
Our approach
How Smart Matrix helps
EaZy-Q® merges walk-ins, online appointments and WhatsApp tokens in one queue. Its multi-channel flow moves a single token through each step automatically or by manual transfer, calling devices give staff recall, priority and transfer controls, and reports show waiting and serving times by service, counter and attendant.
Outcomes
What you can expect
Appointments and walk-ins in one fair queue
One token for multi-step journeys
Attendant log-in and efficiency tracking
Daily reports and live dashboards
Recommended solutions
Solutions for customer service centres
EaZy-Q
Queue Management Systems
Wired and wireless, IP-based queuing with self-service kiosks, smart calling and real-time dashboards — cloud enabled.
EaZy-Q
Virtual Queuing & Appointments
Remote tokens, mobile app and online booking so customers wait wherever they like.
EaZy-Q
WhatsApp Queuing
Customers scan a QR code and join the queue in WhatsApp — no app download, live token updates.
EaZy-Q
Customer Feedback Systems
Fully customisable surveys on kiosks and tablets with live dashboards and instant alerts.
All brands
Reports & Predictive Analytics
50+ built-in reports and Predictive AI forecasts of customer footfall, staffing needs and service demand.
EaZy-View
Digital Signage
Centralised indoor and outdoor signage — video walls, LED, kiosks — managed from one web portal.
Recommended products
All products Popular products in this sector
EQ-CD-6T
Hardware Calling Device
- Wi-Fi built-in, Ethernet optional
- 19–21 programmable keys
- Up to 4,096 devices over VPN
EQ-WEBCD
Web-Based Calling Device
- Browser-based, OS independent
- 22–30 programmable functions
- LAN, WAN, VPN or internet
EQ-LD-15
IPS Counter Display
- 15" IPS display, 16:9 or 4:3
- Android standard / Linux optional
- Promotions & live dashboard modes
Other industries
Banking & Finance
Shorter branch waits, smarter staffing and real-time service insight.
Healthcare
Calmer patient flow, clear wayfinding and on-time appointments.
Government
One token across multiple departments for complex service journeys.
Retail
Accurate shelf prices, in-aisle promotions and self-service help.
Free consultation
Improve the customer service centres customer experience
Tell us about your branches, visitors and goals. A Smart Matrix specialist will recommend the right mix of hardware and software — and arrange a live demo.