EQ-TD-11
Desktop Touch Token Dispenser
- 10.1" to 15.6" screen options
- Android or Windows based
- Up to 65,536 units, one control
Industry
Automotive solutions
Virtual queuing and embedded feedback for busy dealership and service-centre customer care.
The challenge
What automotive organisations face
Automotive customer-care and service centres must handle large crowds while keeping every visit pleasant and hassle-free.
Our approach
How Smart Matrix helps
EaZy-Q® virtual queuing via mobile phone or online booking is designed for these needs, notifying customers through the app or SMS when their turn comes. Embedded customer feedback gives management up-to-date reports on day-to-day issues.
Outcomes
What you can expect
Customers notified when their turn comes
Less crowding at service centres
Up-to-date feedback reports for management
A more pleasant customer environment
Recommended solutions
Solutions for automotive
EaZy-Q
Virtual Queuing & Appointments
Remote tokens, mobile app and online booking so customers wait wherever they like.
EaZy-Q
Customer Feedback Systems
Fully customisable surveys on kiosks and tablets with live dashboards and instant alerts.
EaZy-Q
Queue Management Systems
Wired and wireless, IP-based queuing with self-service kiosks, smart calling and real-time dashboards — cloud enabled.
EaZy-Q
WhatsApp Queuing
Customers scan a QR code and join the queue in WhatsApp — no app download, live token updates.
Recommended products
All products Popular products in this sector
EQ-LD-15
IPS Counter Display
- 15" IPS display, 16:9 or 4:3
- Android standard / Linux optional
- Promotions & live dashboard modes
EQ-WEBCD
Web-Based Calling Device
- Browser-based, OS independent
- 22–30 programmable functions
- LAN, WAN, VPN or internet
EQ-BD-12A
Multimedia Player
- Octa-core, 2 GB RAM, 32–128 GB
- Ultra HD 4K output
- Main display or signage player
Other industries
Banking & Finance
Shorter branch waits, smarter staffing and real-time service insight.
Healthcare
Calmer patient flow, clear wayfinding and on-time appointments.
Government
One token across multiple departments for complex service journeys.
Retail
Accurate shelf prices, in-aisle promotions and self-service help.
Free consultation
Improve the automotive customer experience
Tell us about your branches, visitors and goals. A Smart Matrix specialist will recommend the right mix of hardware and software — and arrange a live demo.