From requirement analysis to 24/7 support
Smart Matrix designs, supplies, installs and supports every EaZy-Q®, EaZy-View® and EaZy-Tag® system from our office in Al Qusais, Dubai, with in-house technical support available 24/7.
What we do
One accountable team for the whole system
Because we build both the hardware and the applications, one team is responsible from the first site survey to day-to-day support.
Requirement analysis
We study your branches, services, visitor journeys and existing systems before recommending a solution.
Design & customisation
Kiosk bodies in any colour, screen sizes, token layouts, languages and workflows tailored to your organisation.
Hardware supply
Our own range of kiosks, printers, displays, media players, calling devices and smart retail hardware, matched to the software.
Installation & integration
Our engineers install and configure the system and connect it to HIS, CRM, ERP, POS, calendar and database systems.
Cloud, server or on-premise
Run on our cloud, your virtual server or a physical server on your network, with central management of every branch.
24/7 technical support
Professional in-house technical support around the clock, plus device monitoring and SMS or email alerts on failures.
Where we work
Based in Dubai, serving clients in 20 countries
Our office, engineering team and support desk are in Al Qusais, Dubai. Since 2003 we have delivered systems for clients in the UAE and in 20 countries, working directly and through distribution partners.
Tell us where your branches are and we will confirm installation arrangements and support for each location before you order.
Our office
Smart Matrix General Trading LLC
Unit 705, Al Qusais Plaza
Al Qusais 2, P.O. Box 85700
Dubai, United Arab Emirates
- Business hours: Monday–Saturday, 08:30–18:00
- Technical support: 24/7
- +971 4 251 6295
- info@smartmatrixuae.com
Plan your project with us
Share your branches, counters and timelines — we will recommend the right hardware and software and confirm installation and support for each location.